Privacy Policy

Effective Date: January 1, 2026

Confidence In Session ("we," "our," or "us") is committed to protecting the privacy and confidentiality of the personal information of our clients, website visitors, and other individuals who interact with our clinic. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation, including the Personal Health Information Protection Act, 2004 (PHIPA).

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Health Information: Medical history, current medications, allergies, skin conditions, treatment records, photographs, and other health-related information necessary to provide medical aesthetic and wellness services.
• Booking Information: Appointment details, scheduling preferences, and communications related to your appointments.
• Payment Information: Credit card or payment details processed through secure third-party payment processors.
• Website Information: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.

2. How We Collect Information

We collect personal information through:

• Intake forms and consultations at our clinic
• Online booking through our scheduling platform (Jane App)
• Contact forms and email communications on our website
• Phone and in-person interactions
• Cookies and website analytics tools

3. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our medical aesthetic and wellness services
• Schedule and confirm appointments
• Communicate with you about your treatments, follow-ups, and care plans
• Process payments and manage billing
• Comply with legal, regulatory, and professional obligations
• Send promotional communications (with your consent, which you may withdraw at any time)
• Improve our website, services, and client experience

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. For health information, we rely on your implied consent when it is collected, used, or disclosed for the purpose of providing or assisting in providing health care to you.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party providers who assist in operating our clinic, such as booking platforms, payment processors, and IT service providers, under strict confidentiality agreements.
• Regulatory Bodies: When required by law, regulation, or professional standards (e.g., the College of Nurses of Ontario, regulatory health bodies).
• Legal Requirements: In response to a court order, subpoena, or other legal process.
• With Your Consent: When you have provided explicit authorization for disclosure to a third party, such as another healthcare provider.

6. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure electronic record-keeping systems
• Password-protected access to client records
• Encryption of sensitive data during transmission
• Physical security of paper records at our clinic
• Staff training on privacy and confidentiality obligations

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Health records are retained in accordance with the requirements of Ontario's health record retention guidelines and applicable professional standards. When personal information is no longer needed, it is securely destroyed or de-identified.

8. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal exceptions)
• File a complaint with us or with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

9. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We may use third-party analytics services, such as Google Analytics, which collect anonymous data about website usage patterns.

10. Third-Party Links

Our website may contain links to third-party websites or services, including our booking platform and social media pages. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Confidence In Session
371 Bradwick Dr Unit 1
Vaughan, Ontario L4K 2P4
Phone: (365) 650-0707
Email: info@confidenceinsession.com